Privacy Policy

Last updated: December 2024

Wunderlandmedia ("we", "our", or "us") operates the Puzzle Koala website (the "Service"). This Privacy Policy informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.

Information We Collect

Contact Form Information

When you submit our contact form, we collect and store the following information:

  • First name and last name
  • Email address
  • Subject of your inquiry
  • Message content
  • Date and time of submission

This information is collected for the purpose of responding to your inquiries and providing customer support. We only use this data to communicate with you regarding your specific request.

Analytics Information

We use Plausible Analytics, a privacy-focused, GDPR-compliant analytics service, to understand how visitors use our website. Plausible Analytics:

  • Does not use cookies
  • Does not collect personal data
  • Does not track users across websites
  • Collects only aggregated, anonymized usage statistics
  • Is fully compliant with GDPR, CCPA, and other privacy regulations

The analytics data includes general information such as page views, referrers, and general geographic regions (country level), but cannot be used to identify individual users.

How We Use Your Information

We use the collected information for the following purposes:

  • Contact Form Data: To respond to your inquiries, provide customer support, and communicate with you about our services
  • Analytics Data: To understand website usage patterns, improve our content, and enhance user experience

Data Storage and Security

Your contact form submissions are securely stored and processed. We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.

We retain contact form data only as long as necessary to fulfill the purpose for which it was collected, typically until your inquiry has been resolved, unless a longer retention period is required by law.

Data Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties, except:

  • When required by law or legal process
  • To protect our rights, property, or safety
  • With your explicit consent

Your Rights (GDPR)

If you are a resident of the European Economic Area (EEA), you have certain data protection rights:

  • Access: You can request access to your personal data
  • Rectification: You can request correction of inaccurate personal data
  • Erasure: You can request deletion of your personal data
  • Restriction: You can request restriction of processing
  • Portability: You can request transfer of your data
  • Objection: You can object to processing of your personal data

To exercise any of these rights, please contact us using the information provided below.

Cookies

Our website does not use cookies for tracking or analytics purposes. Plausible Analytics operates without cookies, ensuring your privacy while browsing our site.

Children's Privacy

Our Service is intended for general audiences and we do not knowingly collect personal information from children under the age of 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us so we can delete such information.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us: